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Co-Founder Of The Ritz-Carlton Talks About How To Manage The Customer Experience

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Apr 19 '20 | By CEO | Views: 64 | Comments: 0

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Customers want three things. They want what you sell them to be defect-free. They want it to be timely—in other words, when they want it. And they want employees to be nice to them. When you do this consistently, the experience becomes predictable to the customer.

Source: https://www.forbes.com/sites/shephyken/2020/04/19/co-founder-of-the-ritz-carlton-talks-about-how-to-manage-the-customer-experience/

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Co-Founder Of The Ritz-Carlton Talks About How To Manage The Customer Experience

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